What to do if two members have the same initials?

Some organizations may have team members with the same initials, which can cause confusion when looking at their plan and deciphering which member is assigned to goals and action items. For example, see the screenshot below:

How can you find a solution?

You have two options:

  1. Ask each of the team members, ideally everyone in the organization, to update their account profile to add a profile photo.
  2. Ask each of the team members with overlapping initials, to add users middle initial. For example, 'RBL' and 'RGL'.

Both options require the team members, not the administrator, to make the change by updating their profile. To update your account profile, see the related article below on modifying accounts.

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